Privacy Policy

Information We Collect

We collect information that helps us provide a safe, reliable, and responsive community support platform.

1. Personal Information

• Full Name: Used to identify you on the platform and display your profile to other verified users.
• Mobile Number: Required for account creation, OTP verification, SOS alerts, and emergency communication.
• Email Address: Used for account notifications, important updates, password recovery, and customer support.
• Community / Country / Region: Helps us connect users within relevant geographic or cultural communities.
• Profile Details: Optional information such as photo, bio, and preferences to improve visibility and trust.

2. KYC & Verification Data

• OTP Verification: Confirms that your contact information is valid and owned by you.
• Additional Verification: May be requested to prevent fraud, misuse, or to meet legal obligations.

3. Contacts Information

You may choose to add trusted contacts for emergency situations.

• Name: Identifies your trusted emergency contact.
• Mobile Number: Used to send SOS alerts instantly.
• Email Address: Acts as a backup communication channel.
• Community: Helps identify trusted members within your network.

This data is used strictly for SOS alerts and emergency communication.

4. Location Information

• Nearby Users: Displays users near you for faster assistance.
• SOS Functionality: Shares your real-time location during emergencies.
• Emergency Alerts: Helps notify nearby users for immediate support.

How We Use Your Information

• Operate and improve platform functionality.
• Enable SOS alerts and emergency response.
• Build trusted community interactions.
• Prevent fraud, abuse, and unauthorized access.
• Send critical service and security updates.
• Comply with legal and regulatory requirements.

Cookies & Analytics

We may use cookies and analytics tools to understand user behavior, improve performance, and enhance user experience. These do not collect sensitive personal data.

Data Sharing & Disclosure

We do not sell or rent your personal information. Data is shared only when necessary:

• During SOS events with nearby users or trusted contacts.
• When required by law or government authorities.
• To protect user safety and platform integrity.

Data Retention

Your data is retained only as long as required to provide services or meet legal obligations. You may request deletion of your data at any time.

Children’s Privacy

CGZA is not intended for users under the age of 18. We do not knowingly collect data from minors.

User Rights

• Access and review your personal data.
• Edit or update your information.
• Request data deletion.
• Withdraw permissions at any time.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be communicated through the app or website.

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